Marks and Spencer – Plan A

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WE’VE ALREADY HELPED TO REDEFINE THE ROLE OF BUSINESS IN SOCIETY.
We started our Plan A journey ten years ago. Since then we have substantially
improved our social and environmental performance, whilst also saving more
than £750 million in costs and winning more than 240 awards.

We’ve done this by setting bold goals and integrating Plan A deep into our
business processes, whilst simultaneously ensuring strong governance and
independent assurance. We’ve built partnerships with communities, councils,
charities, NGOs and businesses (including our competitors) to collectively solve
problems and scale-up solutions. We’ve also begun to understand just how
different M&S will need to be in the future to continue satisfying our customers’
evolving needs and to become a truly sustainable business.

But if there’s one lesson we’ve learnt above all others, it’s the importance of
humility. Even though we’ve completed 296 individual commitments, we’ve
learnt just as much from the 21 commitments we’ve failed to deliver. We’ve
started a journey to build a sustainable business, but we are still a long way from
completing it. This sense of restlessness inspired us to update Plan A in 2010
and again in 2014.

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